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:: profile :: employment :: education :: skills ::
- More than 7 years’ successful experience in customer service and support with recognized strengths in
problem solving and trouble-shooting, sales staff support, and Technical Research.
- Possess solid computer skills
- Excellent working knowledge using both IBM and Apple systems; Proficient in the Design and
Video Applications, Adobe CS3 Design Suite, Softimage XSI, Avid Media Composer, Lightwave 3D, and Modo.
- Ability to train and motivate employees and customers
- A team player
Plateau Wireless Telecommunications, Aug 2007 – Present
Wireless Switch Tech
- Switch Technician for GSM/GPRS network for largest rural Telecom in United States.
- Systems Administrator for Disaster Recovery backup server that I previously designed.
- Build Cellular sites for GSM in software that allows for subscribers to make calls, Technology is Nortel.
Coyote Solutions Group, Jan 2006 - Aug 2007
Network Solutions Engineer
- Designed a Linux based Storage Solution over Fibre Channel for backing up mission critical servers for tier 2 and tier 3 telecommunications companies; specifically for the servers used in GPRS/GSM Cellular communications. It was later expanded to backup devices from within the enterprise. Created custom code to backup servers, switches and routers for the solution.
- Train customers on the use of software and hardware devices.
- Troubleshoot network and hardware problems.
- Resolve problems through research.
ImageReality.com, Oct 1998 - Present
Freelance Designer and Consulting
- Graphic Design of Logos, Posters and Advertisement flyers
- 3D Modeling and Animation
- One-on-One training and consulting on technology
Roman Well Service, Jan 2000 - Present
Director Of Technology
- Advise exective team in new infarstructure technologies for purchase
New Mexico Institute of Mining and Technology, Jan 2005 - Dec 2005
- Tech Computer Center - Hardware and Networking Specialist, Aug 2005 - Dec 2005
- Performing Arts Series - Graphic Designer, Jun 2005 - Aug 2005
- National Radio Astronomy Observatory - Windows Support Group, Jan 2005 - May 2005
ACS, Dec 2003 - Aug 2004
EDI Help Desk Representative
- Tier 1 support to Texas Medicaid providers concerning electronic submission of claims to the State
- Familiar with ANSI X12 format used for transmitting Medicaid claims
University of Phoenix
BS, Information Technology / Software Engineering, 2007 — 2009 (expected)
University of Advancing Technology
AA, Digital Animation, 2000 — 2000
Other Skills, Certifications, and Professional Memberships
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Tested on Brainbench.com on March 2005 scored 60 WPM for Typing Speed Accuracy, 8048 KSPH for Data Entry Alphanumeric. Transcript ID#: 3623198
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Symantec Sales Expert in: NetBackup 6, NetBackup Puredisk 6, and Backup Exec System Recovery 6.5
- Symantec Technical Specialist in: NetBackup 6 for UNIX
- Professional Member of ACM, SIGGRAPH, IEEE, and IEEE Computer Society
- Certificate from Nortel for successful training on the OMC-R
- Member of the Pixel Corps, a guild with the purpose of advancing the education of new techniques through training
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